Here is an example of purchasing the 10GB option from Rotating Residential Proxies.
1. First login NaProxy website Click on "Pricing" and then click on "Rotating Residential Proxies" to choose the package you need.
2. Here choose to buy Rotating Residential Proxies 10GB 30 days as an example, click "Buy Package". If prompted "Please login first!" please click here to log in.
3. Then select the payment method you want to use. Here, we will use Alipay as an example. Click “Alipay” and then “Confirm Payment” on the right. If you are unable to make a payment, click Contact Customer Service.
4. After clicking to confirm the payment, you will be redirected to the order review page. After reviewing the package type, data transfer, validity period, and total amount, click “Confirm payment”.
5. After clicking, you will be redirected to the payment page. Log in to your Alipay account or open Alipay to scan the payment code to make the payment.
6. After a successful payment, click “Get started” to be redirected to the IP address retrieval page, or click “View order details” to view your order information.
7. If you are unable to pay or the order has expired, clicking “Buy again” will redirect you to a new payment screen. Alternatively, click “Contact us” and send us a screenshot of the problem, and we will assist you promptly.
8. After the payment has been successfully made, to ensure that there is no error, you can return to the Official website Click on your user name in the upper right corner to enter the "Account" interface to confirm your traffic.
Note:
NaProxy does not support PayPal services.
For public transfers, please send an email to the official email address, we support public payments.
If your order does not arrive after payment, please send your account number, order number and payment screenshot to the official email address.
If you encounter any problems during the payment process, please send a screenshot of the problem or recorded video to the official email address, and we will promptly assist in the process.
Upon receipt of your email, our staff will process it for you as soon as possible.
What payment methods are supported?
NaProxy provides six convenient payment methods, and you can choose any of the following methods according to your needs during checkout:
1. My Wallet: Use your account balance on NaProxy platform to make payments.
2. Alipay/WeChat Pay: Complete payment via Alipay or WeChat QR code.
3. Cryptocurrency: Supports payments with Bitcoin, Ethereum, Binance Coin, and USDT.
4. Credit Cards: Make payments via Visa, MasterCard, American Express (AMEX), JCB, and other credit cards.
5. Local Payments: Depending on your country or region, you can choose from various local payment methods. Common options include Alipay and WeChat Pay in Mainland China, PicPay and PIX in Brazil, GoPay and Dana in Indonesia, Gcash and Paymaya in the Philippines, among others.
6. Google Pay/Apple Pay: Complete payment via Google Pay or Apple Pay.
Note:
NaProxy does not support PayPal services.
If you need to transfer money to a company account, please send an email to the official email address. We support payments to company accounts.
If the payment has not been received after the order is paid, please send your account number, order number and payment screenshot to the official email address.
If you encounter any problems during the payment process, please send a screenshot or recorded video of the problem to the official email address, and we will assist in processing it in a timely manner.
After receiving your email, our staff will process it as soon as possible.
How long does it take for the package to be added to my account after payment?
Packages are usually automatically activated and added to your account within 30 to 120 seconds after successful payment (when the invoice status of the package you purchased shows "Paid"). If the invoice status confirms "Paid" but you still don't see the package activated, try refreshing the page to check.
If you encounter any problems, please send a screenshot of the problem or a recorded video to official e-mail and we will assist in dealing with it in time.
How do I check the expiration date of my package?
1. To check the expiration date of your package, please go to the NaProxy website and log in Click on your username in the upper right corner to enter the "Account" screen.
2. Click "Order" under the type of Proxies you need to check on the right side, you can view the purchase details of the Proxies, in the order details, you can find the "expiration time", i.e. the validity period of the Proxies. On the right side, you can also view and download invoices. In addition, you can use the filter function at the top of the page to filter orders by order number or time.
Taking Rotating Residential Proxies as an example, assuming the selected dates are 2024-11-13~2024-11-15, it can be seen that the expiration time in the first Proxies package is 2024-11-21 14:33:49. If you need to check the expiration date of other types of Proxies, Unlimited Residential Proxies and Static Residential Proxies are equally applicable, you just need to click on "Order" under the corresponding Traffic Type to view the relevant details. "Order" under the corresponding traffic type to view the relevant details.
What should I do if my account information is incorrect when I make a payment?
Please contact ourofficial e-mail to attach a screenshot or recorded video of your question.
We will help you transfer your funds to the correct account.
How do I get a discount?
Our website regularly features various promotions, so you can keep an eye on it to get the latest offers. In addition, you can also contact our Business Manager through the NaProxy website to apply for additional discounts.
In addition, we also send out event promotional emails for new and existing customers so that they don't miss out on any exclusive offers.
Rotating Residential Proxies, Unlimited Residential Proxies have User Auth & Pass Extraction and API Extraction, Static Residential Proxies only have User Auth & Pass Extraction. Before use, you need to add the authentication account, add tutorial please refer to: [Authentication account add tutorial]
Before using API Extraction, you need to add the device IP address to the whitelist. For a tutorial on how to add the IP address to the whitelist, please refer to: [Add Whitelist Tutorial]
2. Click Search: The content after "ip" is the IP address of your current device.
What should I do if the detected IP location does not match the region I purchased?
When checking on certain IP testing sites, the results may not match the region you selected at the time of purchase.
We recommend that you go to ipinfo.io to make a query.
The reasons for the inconsistencies are set out below:
1. Data sources
Different IP detection websites may rely on different data sources to obtain IP address information. These data sources may include Internet Service Providers (ISPs), geolocation databases, lists of public Proxies, and so on. As a result, test results may vary.
2. Data-processing algorithms
The methods and algorithms used to process and analyze IP address information may differ from one IP detection website to another, and these algorithms may take into account factors such as geographic location, anonymity, Proxy Services, etc. As a result, the algorithms of different websites may produce different results even when using the same data source.
3. Frequency of updates
IP address information may change. For example, an IP address may belong to a specific geographic location at one point in time, but may have changed at another point in time. If a website updates its data frequently, its detection results may be more accurate.
4. Geographic accuracy
The correspondence between IP address and geographic location is not completely accurate and may be subject to error. Different IP testing websites may use different methods to determine the geographic location of an IP address, so the results may vary.
5. Detection technologies
IP testing Web Tests may use different techniques to identify IP addresses, such as Ping Testing, Traceroute, and so on. The use of these techniques may affect the accuracy and precision of the test results.
Is API Extraction supported?
Rotating Residential Proxies and Unlimited Residential Proxies support User Auth & Pass Extraction. Static Residential Proxies support User Auth & Pass Extraction.
Upon receipt of your email, our staff will process it for you as soon as possible.
How long does the extracted IP last?
Due to the use of Residential Proxies IPs, their online time is variable and is usually valid for up to 30 minutes. However, our client has a limit on the amount of time a withdrawn IP can be used. This is to protect the IP pool and ensure that users can better utilize our Proxies.
What is the rotation time for IP?
Rotating Residential Proxy and Unlimited Bandwidth Residential Proxy offer two extraction methods: Account & Password Extraction and API Extraction. However, Static Residential Proxy only supports Account & Password Extraction.
In Account & Password Extraction, Rotating Residential Proxy and Unlimited Bandwidth Residential Proxy allow you to select from six IP rotation durations, including "A different IP for each request, 5 minutes, 10 minutes, 30 minutes, 1 hour, and 2 hours." The shortest duration is 5 minutes, and the longest is 2 hours. You can choose based on your specific needs. Static Residential Proxy does not support IP rotation.
In API Extraction, Rotating Residential Proxy and Unlimited Bandwidth Residential Proxy support customizable IP rotation durations. The shortest duration can be set to 1 minute, and the longest up to 7200 minutes. You can adjust the duration within this range according to your specific requirements.
Please note that the survival time of an IP determines whether the rotation duration is effective. If an IP goes offline before the configured rotation duration ends, it will not maintain the set rotation time.
Proxy IP Issues
What are Rotating Residential Proxies?
Rotating Residential Proxies IP is provided by Internet Service Providers (ISPs) to support the selection of specific country and city locations. This type of IP not only has real geo-location characteristics, but also ensures that users can realize secure, precise access to information more efficiently and reliably.
NaProxy offers a 90M+ compliant network of Residential Proxies to help you enjoy a high-speed access experience and guarantee 99.5% efficient uptime for all projects. Our services cover more than 200 countries and regions with 90M+ residential IPs, ensuring a secure, hassle-free access experience for users worldwide.
What are Static Residential Proxies?
Static Residential Proxies Provides users with a fixed residential IP address that can accurately match real geographic locations and gain the trust of websites. With Static Residential Proxies, you can maintain a stable IP address for a longer period of time, which not only improves access stability, but also enhances overall security.
What are Unlimited Residential Proxies?
Unlimited Residential Proxies provide users with unrestricted rotating residential IP addresses, acting as an intermediary between the user and the target website. Each IP address is a dynamic residential IP address, randomly assigned to different countries and cities. These proxies can accurately match real geographical locations, thereby enhancing the trustworthiness of the website.
Without the need to target a specific country or city, Unlimited Residential Proxies can significantly save on data usage costs, while ensuring that users always access the information they need in an efficient and secure manner.
What is the difference between Rotating Residential Proxies, Static Residential Proxies and Unlimited Residential Proxie
NaProxy's global network of Residential Proxies, with 90 million+ compliant Residential IPs covering more than 200 countries and regions, provides you with lightning fast access speeds and 99.5% stable uptime, trusted by 3,000+ customers worldwide. We offer three main Proxies types to meet different scenarios:
1. Rotating Residential Proxies: Provides Rotating IP addresses with country and city specific options. Suitable for online marketing, advertisement verification, e-commerce and other tasks.
2. Static Residential Proxies: Provides fixed, static IPs with country-specific options, ideal for tasks that require stable connectivity over time, such as continuous monitoring and data collection to ensure consistency of IP location.
3. Unlimited Residential Proxies: Supporting Unlimited Residential Proxies with Rotating IPs, IP sources are randomized countries and cities, which is especially suitable for large-scale data crawling and automated testing, and helps users to significantly reduce traffic costs.
What are the location options for Residential Proxies?
NaProxy Residential Proxies Provides IP resources covering more than 200 countries and regions worldwide. Click here to learn more.
What protocols are supported? Is it compatible with TCP and UDP?
NaProxy supports a variety of protocols, including HTTP, HTTPS and SOCKS5, but is currently only compatible with the TCP transport protocol and does not support UDP.The following is a description of each protocol:
1. HTTP (Hypertext Transfer Protocol): Used for communication between browsers and servers, suitable for fetching and sending web content and data.
2. HTTPS (Encrypted HTTP): Encryption via TLS/SSL on top of HTTP to provide additional security for transferring sensitive data (e.g. login information, payment information).
3. SOCKS5: Supports the transfer of data between client and server, not limited to HTTP-type traffic, and is suitable for a wider range of application scenarios.SOCKS5 transfers traffic through Proxy Services and supports greater anonymity.
Currently, all of NaProxy's protocols are based on the TCP transport protocol, providing a stable and reliable connection experience.
Are there any blocked sites?
NaProxy offers worldwide coverage of multi-country IP Proxies, but to prevent abuse and unusual activity, we have imposed access restrictions on certain websites.
As of March 2023, we block certain websites, including .gov-type government websites, banking websites, IMAP mail ports (such as 110, 993, 995, and 143), and access to mail ports with DCH and Proxies. You can find out more about the blocking of .gov websites at here to find the full list of blocked sites.
In addition, our Residential Proxies are not supported for crawling or accessing search engine content. If your needs involve search engine data collection, we recommend using other specialized solutions such as our SERP Crawler API.
If you're not sure if NaProxy's Residential Proxies are right for your needs, please feel free to contact support@naproxy.com to speak with our customer support team.
How to choose the right type of Proxies?
1. Recommended for general use and privacy protection Rotating Residential Proxies Scenarios: for market research, brand monitoring, SEO Monitoring, ad verification, web crawling, social media promotion, travel fare comparison, stock watching and other tasks.
Features: Ability to pinpoint location to countries, regions and cities, support for IP addresses in more than 200 regions worldwide, privacy protection.
2. Recommended for large data transmission and efficient visits Unlimited Residential Proxies Applicable Scenarios: Suitable for tasks that require large data transmission or frequent access, such as data collection, web crawlers, market research, social media marketing, etc.
Features: Rotating IPs with unlimited traffic support efficient, secure access with no traffic limitations, helping to reduce the overhead of per-traffic billing.
3. Recommended for long term assignments and stable IPs Static Residential Proxies Applicable scenarios: tasks requiring long-term stable IP, suitable for managing multiple social media accounts, brand protection and online advertising.
Features: Provides a fixed IP address to ensure access stability and consistency, suitable for tasks that require the same IP for a long period of time.
Comprehensive recommendations
Choose the right type of Proxies according to your specific needs, budget and usage scenarios. For general use, you can choose Rotating Residential Proxies; if you need to perform large-scale data transmission, Unlimited Residential Proxies are more suitable; and for tasks that require long-term stable IP, Static Residential Proxies are the best choice. By flexibly combining different types of Proxies, you can enhance efficiency while effectively protecting privacy and ensuring the best results.
Are IPv4 or IPv6 Proxies provided?
Rotating Residential Proxies can use both IPv4 and IPv6 protocols, but you need to make sure that the target website has the appropriate compatibility when enabling IPv6. Currently, Unlimited Residential Proxies and Static Residential Proxies only support IPv4 for now.
How many threads or connections does each Proxies support?
The number of threads or connections supported by each Proxies depends on the specific Proxies configuration and usage scenarios. Normally, NaProxy's Proxies can host multiple concurrent connections without limiting the number of threads, but in order to ensure the stability of the network and the access speed, we recommend to reasonably control the number of concurrent threads.
Proxies with Unlimited Residential Proxies have a minimum concurrency of 1000 QPS and a maximum concurrency of 50,000 QPS; if you need higher concurrency, please contact the Customer Support Team for higher level Proxies configuration options.
Is there a limit to the number of ports when using it?
Our Proxies have no limit on the number of ports, you can connect to as many ports as you need for your application. Users are advised to optimize the number of ports and connections for their specific tasks to get the best performance.
Is it possible to purchase Proxies for specific countries or regions?
United States
Canada
Brazil
South Korea
Mexico
United Kingdom
France
Japan
6JRM8YK
