Frequently Asked Question

Most frequently asked questions and NaProxy setup tutorials. Learn more about getting started with NaProxy

By NaProxy

· 32 articles

Payment Problems

Can NaProxy products be used in Mainland China?

Tip: Due to policy reasons, NaProxy is not currently supported in mainland China.
How long is the proxy valid?

Rotating residential proxies are valid for 30 days by default from the date of purchase.
During this period, you can make full use of the proxy service to provide more choices and privacy protection for your network activities. After the validity period expires, your rotating residential proxy will expire. This means that you will no longer be able to use the proxy to access the Internet until you purchase a new proxy service or renew the existing service.
In addition, if your package needs to be valid for more than 30 days, you can contact support to customize your needs.
What do I need to use NaProxy?

In order to use NaProxy's services normally, you need to ensure that your network environment is an overseas network environment.
What should I do if I have more needs and questions?

If the tips in the help center cannot help solve your needs and problems, you can contact our technical support ( skype/ WA/ E-mail)

IP Extraction Problems

How do I check my invoice?

1. Log in to the email address you registered on our official website 2. Click on the email address to enter the dashboard 3. Find the corresponding bill under the corresponding package you purchased (rotating residential proxy/unlimited residential proxy/static residential proxy) 4. Click on the corresponding bill to view your invoice and package validity period。
payment methods

Rotating residential proxies are charged based on actual data consumption, while unlimited residential proxies and static residential proxies are charged based on validity period.
You can view the prices of each package on the "Pricing" page of the NaProxy official website.
How is it charged?

Rotating residential proxies are charged based on actual data consumption, while unlimited residential proxies and static residential proxies are charged based on validity period.
You can view the prices of each package on the "Pricing" page of the NaProxy official website.
How to pay?

NaProxy official website provides a variety of payment methods such as virtual currency, paypal, visa, Alipay-HK, Bitcoin, etc. You can view our payment methods by clicking the "Buy plan" button. If you encounter any needs or questions during the payment process, you can just contact us via skype/ whatsapp/ E-mail.

IP Proxy Problems

Which sites have you blocked?

NaProxy service blocks illegal, adult, gambling, banking and financial websites, such as paypal websites, etc.
We are committed to ensuring the legality and security of proxy services to protect the interests of users and the network. Therefore, we take measures to limit access and block illegal content, adult content, gambling websites, and sensitive banking and financial related websites. By implementing these blocking measures, we are able to help users filter out unwanted or inappropriate content and provide a safer and more reliable proxy service.
Can I get a discount?

There will be frequent promotions on our website.
You can also contact NaProxy's business manager (Skype/WA) to get additional discounts (the corresponding contact information is available on the NaProxy official website homepage)
In addition, new and old customers will also receive our special promotional emails.
Which protocols do you support?

NaProxy supports three protocols: HTTP(s)/ SOCKS5. For the transport layer protocol, we support TCP.
1.HTTP (Hypertext Transfer Protocol): used to communicate between web browsers and web servers, and supports obtaining and sending web pages, resources, and data.
2.HTTPS (HTTP Security): It is the HTTP protocol protected by TLS/SSL encryption, which is used to securely transmit sensitive data, such as user login information and payment details.
3.TCP (Transmission Control Protocol): Provides reliable, connection-oriented data transmission for establishing reliable data transmission channels between applications in the network.
4.SOCKS5 uses Secure Shell (SSH) tunneling to transmit data. This method provides secure remote transmission across the network.
How to buy a customized proxy package?

You can contact our customer service by email support@naproxy.com/ WA/ skype(The corresponding contact information is available on the homepage of NaProxy official website)
NaProxy's customer service team will do their best to provide you with satisfactory service and work hard to solve the problems you encounter when using the proxy software. If you have any other needs or questions, just contact us! NaProxy looks forward to your consultation

Residential Proxy

Unlimited Traffic Residential Proxy

Static Residential Proxy

Frequently Asked Question

Payment Problems

IP Extraction Problems

IP Proxy Problems